Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay.

2. How long does shopping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders usually arrive within 3-7 business days.

3. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please note that certain restrictions may apply, so be sure to review our return policy.

4. Are your products safe and FDA-approved?

Our products are manufactured in FDA-registered facilities that adhere to strict quality standarts and Good Manufacturing Practices (GMP). While the FDA does not approve dietary supplements, we ensure that our products meet or exceed regulatory requirements for safety and quality.

5. Are your supplements vegan/vegetarian-friendly and gluten-free?

We offer a variety of supplements to accommodate different dietary preferences and restrictions. Many of our products are vegan/vegetarian-friendly and gluten-free. Look for specific product labels or descriptions to find supplements that meet your dietary needs.

6. Can I take multiple supplements together?

While most of our supplements are designed to complement each other, it’s essential to consult with a healthcare professional before combining multiple supplements, especially if you have existing health conditions or are taking medication. Your healthcare provider can provide personalized recommendations based on your individual needs.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate delivery times.

8. I have a question that’s not listed here. How can I contact customer service?

If you have any additional questions or concerns, please don’t hesitate to contact our customer service team. You can reach us via email at info@neotrybe.com. Our friendly representatives are here to assist you with any inquiries you may have.